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Salesforce Admin Interview Questions and Answers: A Complete Guide

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1. Can you explain what Salesforce is and why it is used? Answer: Salesforce is a cloud-based Customer Relationship Management (CRM) platform that helps businesses manage customer interactions, sales processes, marketing automation, and service operations. It provides a centralized platform for data storage, automation, and analytics, improving efficiency and customer engagement. 2. What are the key responsibilities of a Salesforce Administrator? Answer: A Salesforce Admin is responsible for: Managing user access, roles, and permissions. Configuring and customizing Salesforce objects, fields, and layouts. Creating and managing reports and dashboards. Implementing automation using Workflow Rules, Process Builder, and Flows. Ensuring data integrity through validation rules and duplicate management. Providing end-user training and support. 3. What is the difference between Profiles and Roles in Salesforce? Answer: Profiles define what a user can do (permissions, object access, field-lev...
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Top Salesforce Interview Questions: Governor Limits, Roles, Triggers, Sandboxes, and Security

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  What are Governor Limits in Salesforce? Explain the concept and why it's important. Ans- Governor Limits in Salesforce are the runtime limits enforced by Salesforce to ensure efficient use of shared resources on its multi-tenant architecture. These limits prevent any single organization (tenant) from monopolizing system resources, ensuring that all customers have reliable and consistent performance. Why Governor Limits Exist: Salesforce operates on a multi-tenant platform, meaning multiple organizations share the same infrastructure. To maintain system performance and stability, Salesforce enforces Governor Limits to control how resources like CPU, memory, and database queries are consumed. Types of Governor Limits: Apex Code Execution Limits : These limits govern the execution of Apex code. SOQL Query Limit : Maximum 100 SOQL queries per transaction (synchronous). Maximum 200 SOQL queries per transaction (asynchronous). DML Statements : Maximum 150 DML statements per transactio...
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